Refund policy

ZIMUZ Perfume Return and Refund Policy

1. Return Eligibility

All Zimuzproducts can be returned within 15 days of purchase if the item is unopened, unused, and in original condition with intact packaging.

2. Refund Process

Once we receive and inspect your returned item, refunds will be processed within 7 to 10 business days. The refund will be credited to your original payment method.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. In such cases, we will provide a prepaid shipping label.

4. Non-Returnable Items

20% used Allowed 

50% used, or damaged bottles cannot be returned. Custom or personalized orders are non-refundable.

5. Defective Products

If you receive a defective or damaged product, contact us within 48 hours with photos. We will replace or refund the item at no cost to you.

6. Exchanges

You can exchange any unopened product for a different fragrance within 15 days. No additional charge applies if items are of equal value.

7. Contact Us

For returns or refunds, contact via Instagram DM within the 15-day window.